faq
DO YOU HAVE PARKING?
- White City has parking within the Westfield shopping centre (chargeable)
- Lakeside has free parking throughout the centre
- Bank has no parking (however on the weekend, you may be able to get a spot on the street)
- Watford’s closest car park is “Palace and Charter” which is two car parks with the same entrance. “Charter” is open 24 hours. However “Palace” closes at 10pm. (chargeable). There is an alternative car park which is about a 5-minute walk away from Puttshack called “Sutton” (chargeable)
CAN I GET THERE BY PUBLIC TRANSPORT?
You sure can!
- White City has two Underground stations within a few minutes walk – Wood Lane and White City, as well as Shepherd’s Bush Underground and Overground stations
- Lakeside has Chafford Hundred National Rail station
- Bank Underground station leads straight to Puttshack. There are also National Rail and Underground stations within a 10 minute walk including London Bridge, Liverpool Street, Moorgate, Monument and St Paul’s
- Watford High Street Overground station is within a 10 minute walk to Puttshack.
IS THERE A DRESS CODE?
DOES PUTTSHACK ACCEPT CASH?
ARE YOUR VENUES SUITABLE FOR WHEELCHAIR USERS?
All our venues have wheelchair access however some of our holes and courses are not accessible via wheelchair. Please contact us on 020 3912 9400 before booking and we would be happy to make sure you get the most out of your visit.
DO YOU OFFER CARER DISCOUNT?
- CredAbility Access Card with + 1 category requirement
- A Middle or Higher rate DLA for care and/or mobility letter
- Receipt of Personal Independence Payment (PIP)
Call our Guest Services Team on 0203 912 9400 if you have any other questions.
HOW LONG DOES A GAME LAST?
Each game will last approximately 30 minutes, depending on how busy we are and how many people are in your group.
HOW LONG DOES A GAME LAST?
Each game will last approximately 30 minutes, depending on how busy we are and how many people are in your group.
ARE LARGE GROUPS WELCOME?
ARE KIDS ALLOWED?
Anyone under the age of 18 cannot be in this venue after 7pm and children 12 and under cannot be left in our venue unattended at any time.
We recommend that children aged 7+ play as it can be challenging for younger players.
DO YOU SERVE FOOD?
DO I HAVE TO BOOK A ROUND OF MINI GOLF IN ADVANCE?
We recommend booking online to secure your round of mini golf, especially during peak hours.
CAN I ADD A ROUND OF MINI GOLF ON AFTER I PLAY?
If we have space, of course! Check the kiosks in the venue or speak to one of our team members who will be more than happy to help.
WHAT COURSE WILL I BE ON? CAN I REQUEST A SPECIFIC COURSE?
The system is designed to allocate the course that is best suited for your group size at that particular time. If you have a specific course request, speak to our lovely reception team on arrival and they will do their best to accommodate (subject to availability). .
DO WE HAVE TO BRING OUR OWN PUTTERS AND BALLS?
Nope. That would be silly. Plus our balls have special chips in them so we can track your score! All our putters are sanitised after each use so they are fresh and clean for use.
WHAT TIME SHOULD WE ARRIVE FOR OUR BOOKING?
Arrive 10 minutes before your booking so we can make sure your group are all registered and ready for tee off.
CAN WE STAY IN THE VENUE ONCE WE ARE DONE PLAYING MINI GOLF?
Absolutely! There’s a bar and restaurant waiting for you.
CAN I BOOK A TABLE FOR FOOD AND DRINK?
We have certain days/times you can book a table. To book yours, click the ‘BOOK NOW’ button and you will be asked if you ‘Fancy a bite to eat?’ after you’ve selected your golf time. (Table reservations vary depending on the venue).
CAN I BRING A CAKE?
CAN I BRING MY TINY DOG IN? HE’S POTTY TRAINED…
Hundreds of dogs chasing balls? Funny, but not practical. Guide dogs are always welcome though.
CAN I HIRE A PRIVATE COURSE OR RESERVE AN EXCLUSIVE AREA/AREA IN THE BAR OR THE WHOLE VENUE?
WHEN CAN I CALL?
You will be able to call us on 0203 912 9400
Monday – Tuesday: 9.30am to 5.30pm
Wednesday – Saturday: 9.30am to 8pm
Sunday: 10am to 5pm
HOW CAN I PROVIDE FEEDBACK ABOUT MY VISIT?
